Freelance Reservations & Ticketing Agent – German/English/Italian, Spanish, Portuguese, and Greek
Freelance @AVIAREPS publié 1 jour . dans Centres d'appel / Help Desk / Call centerFreelance Reservations & Ticketing Agent (Remote – Casablanca)
To support the expansion of our client portfolio, we are looking for a Freelance Reservations & Ticketing Agent to join our team remotely. The role will be based in Casablanca, working closely with our Benelux team and collaborating with colleagues in the Netherlands, Belgium, and Casablanca. The team is managed by the Reservations Supervisor, also based in Casablanca.
Your Responsibilities
- Handle customer and trade requests related to reservations and ticketing
- Process reservations and issue flight tickets using GDS (Amadeus)
- Manage rebookings and cancellations in compliance with airline policies
- Maintain strong relationships with customers and ensure clear communication with internal and external stakeholders
- Prepare reports on ticket sales and reservations
- Optimize work processes and contribute to overall team efficiency
What We Are Looking For
- Minimum of 2 years’ experience in reservations or ticketing, ideally within the airline or travel industry
- Strong knowledge of GDS systems, especially Amadeus
- A proactive, customer-focused, and hands-on mindset
- Ability to work under pressure and manage multiple tasks effectively
- Fluency in English or German (written and spoken), as well as French and Arabic
- We are also seeking agents proficient in Italian, Spanish, Portuguese, and Greek