ICT Technical Support

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Cette offre d'emploi a été publié plus de 3 semaines 2 jours...

Job Responsibilities & Skills :

  • Level 1 incident management
  •  Handle calls in timely manner
  •  Be ready and available during the support hours
  •  Call logging and tracking
  •  Communication and follow up
  •  End user focal contact
  •  SLA understanding and adherence
  •  Incident analysis report
  •  Monitoring and maintaining the computer systems and networks within an organization in a technical support role.
  •  Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
  •  As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer.
  • Working with customers/employees to identify computer problems and advising on the solution.
  • Testing and fixing faulty equipment.
  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
  • Good interpersonal and communication skills

Required Technical Qualifications:

  • A Bachelor’s degree in IT or equivalent.
  •  Minimum of 2 years of experience in computer science or related field.

Complementary:

organisme public à Qatar

Si vous possédez les qualifications requises pour le poste, merci  d'envoyer votre CV en anglais à l'adresse email:  hr@connectgateway.ma

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Publié le 30 octobre, 2017

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