Graduate Customer Service Executive English Speaking

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Graduate Customer Service Executive English Speaking

Salary 2500 - 3000 Dirhams

Rental Marrakesh

Start Date   14/01/18

About Cheeky Box

Welcome to Cheeky Box has a leading, modern and dynamic employee in e-commerce business. Working at Cheeky Box working in a fast-growing, international company where you are working with a talented and open-minded person.

About the Job

  • You are responsible for handling all inbound calls & e-mails from our customers and providing customers with accurate information;
  • You identify customer needs and work to meet them
  • You are responsible for ensuring that customers receive excellent service while supplying the right solutions;
  • Execute all aspects of the direct sales process through order processing, scheduling, shipment coordination and tracking & tracing;
  • Take payments, make arrangements and document all actions thoroughly;
  • Cross-sell and up-sell products and services when applicable;
  • Provide positive resolutions to customer complaints and issues;
  • You communicate with co-workers and other departments to research problems and find solutions;
  • Responsible for meeting and performance, which includes customer service, productivity and quality standards.
  • Working Hours Monday to Saturday 9am to 6pm with 1 hour lunch break

Our Expectations

  • Fluent English speaker (mandatory)
  • Bac A + qualification
  • You have a positive mind-set and a "can-do" attitude;
  • You are a strong team player;
  • Knowledge of MS Office (Word, Excel, Outlook);
  • Good communication skills, both oral and written;
  • Experience in customer support is a plus;
  • Product knowledge is an advantage.
Please send your CV to 0044 7792076368
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Publié le 13 janvier, 2019